Rates

Please find below our 2017/18 rates. For availability or to book online click here.

Click the Park Tariff to view or print rates. Suffolk Beach Holiday Park Tariff 2018 - 2019

REFUND POLICY – ADMINISTRATION FEE

Visitors' stays are subject to the consumer guarantees under the Australian Consumer Law (ACL). The ACL sets out when a visitor will be entitled to a refund due to a breach of one of the guarantees.
In addition to this, Council will also provide a partial refund of a deposit or prepayment where a customer changes their mind about staying, provided the following circumstances are met: 

Peak and High Period Bookings:

Where at least 28 days written notice of cancellation has been given before being due to arrive, deposits or prepayments will be refunded with the following options:

Option A: Full credit of deposit or prepayment to a future booking.

Deferral dates must be provided at the time of request.

Deferring can only happen once with any booking and if the 2nd booking cannot be

kept the whole deposit or prepayment is lost.

Any deferred dates must be within 6 months of the original booking date.

Option B: Refund of deposit or prepayment less $50.00 administration fee.

Notification for bookings cancelled within 28 days prior to arrival will forfeit full deposit or prepayment.

Off Peak and Shoulder Period Bookings:

Where at least 48 hours written notice of cancellation has been given before being due to arrive, deposits or prepayments will be refunded with the following options:

Option A: Full credit of deposit or prepayment to a future booking.

Deferral dates must be provided at the time of request.

Deferring can only happen once with any booking and if the 2nd booking cannot be kept the whole deposit or prepayment is lost.

Any deferred dates must be within 6 months of the original booking date.

Option B: Cash, or credit card refund of deposit or prepayment less $50.00 administration fee.

 Notification for bookings cancelled within 48 hours of being due to arrive will forfeit full deposit/prepayment.

Method of refund:

  • Cash payments in person – refunded by cash. Providing sufficient cash reserves are held on the park.
  • Credit card payments – refunded back to credit card

All Seasons:

  • Should people vacate a site early due to weather conditions no refund is to be given
  • Tariffs and deposits are not refundable if your stay is cut short.
  • Park management reserves the right to relocate or change the booked site number prior to or at arrival.
  • Booked sites will only be held for 24 hours from booked time of arrival, unless otherwise arranged.
  • No administration fee will be charged for bookings made and cancelled the same day.
  • Customers can write to Council requesting a refund for cancellation of booking due to unforseen circumstances. Council will deal with these matters on a case by case basis..